Refund policy
Return Policy
Defective Goods Only
We understand that sometimes products may arrive in less-than-perfect condition. If you receive a defective product, we’re here to assist you. Please note that returns are only accepted for defective goods, not due to a change of mind.
Available Options for Returns
- Replacement Products: If your book is defective, we’ll gladly send you a replacement copy. Just let us know, and we’ll arrange for a new book to be shipped to you promptly.
- Store Credit: If you prefer, we can issue store credit for the value of the defective book. You can use this credit towards any other purchase on our website.
- Refunds: If neither a replacement nor store credit suits your needs, we’ll process a refund. The refund will be issued to the original payment method used during the purchase.
How to Arrange a Return
To initiate a return for a defective book, please follow these steps:
- Contact Us: Reach out to our customer service team via email at shop@fidelitybooks.com.au or call us at 03 9578 2706. Provide your order number and details about the defective product.
- Return Authorization: Our team will guide you through the return process and confirm whether a return is available and whether the product will need to be shipped back.
- Shipping: Pack the defective item securely ship it back to our address. You will normally have to pay your own shipping costs.
- Processing: Once we receive the defective item, we’ll promptly process your chosen option (replacement, store credit, or refund).
Important Notes
- The defective book must be returned within 30 days of delivery.
- We recommend using a trackable shipping method for returns.
- Please ensure the book is in the same condition in which it was received (unless the defect is related to the content or physical quality).
Thank you for choosing our online shop. We appreciate your understanding and look forward to assisting you with any issues you may encounter.